App status indicators help you monitor the health of your Google Play Console connections and ensure experiments are running smoothly. This guide explains each status state and how to troubleshoot issues.
Each app in PressPlay displays a status that reflects its connection health and synchronization state with Google Play Console.
Meaning: App is successfully connected and fully operational
What you can do:
Create new experiments
View and manage existing experiments
Generate AI assets
Access reports and analytics
Next steps: Your app is ready for testing. Start creating experiments or generate assets.
Meaning: App has been imported from your publisher but not enabled for testing
What you can do:
View basic app information
Click "Connect App" to enable testing
Next steps: Click "Connect App" to initialize the app for experiments. See Adding Apps to PressPlay.
Meaning: PressPlay is actively synchronizing data with Google Play Console
What you can do:
Wait for sync to complete (usually 1-5 minutes)
View existing data (may be stale during sync)
Next steps: Wait for the sync to complete. If sync takes longer than 10 minutes, see troubleshooting below.
Meaning: An error occurred during the last synchronization attempt
Common causes:
Google Play Console API quota exceeded
Publisher OAuth token expired or revoked
App was removed or suspended in Google Play Console
Network connectivity issues
Google Play Console service outage
Next steps: Click on the app to view the detailed error message. See Sync Errors troubleshooting guide.
Meaning: App has been manually disconnected from PressPlay
What you can do:
View archived experiment data
Reconnect the app to resume testing
Next steps: If you want to resume testing, click "Reconnect App".
Meaning: App has experiments awaiting approval
What you can do:
Navigate to Review dashboard to approve/reject experiments
Continue creating new experiments
Next steps: Review pending experiments in the Review Dashboard.
Meaning: App currently has running experiments
What you can do:
Monitor experiment performance in Reports
Create additional experiments (they'll queue in backlog)
View experiment details in Backlog
Next steps: Monitor performance in Reports Dashboard.
Every app displays when data was last synchronized with Google Play Console:
Recently synced (
Moderately stale (1-6 hours ago): Normal for automatic sync schedule
Very stale (> 24 hours ago): May indicate sync issues; trigger manual sync
Monitor these indicators for app health:
Status badge: Current connection state
Sync timestamp: Freshness of data
Active experiments count: Number of running tests
Backlog size: Pending experiments waiting to run
Error notifications: Any warnings or issues
Review app status daily before creating experiments
Trigger manual sync if data appears stale
Investigate any error states immediately
Monitor sync timestamps for patterns of failure
Set up Slack notifications for status changes
You can force an immediate synchronization:
Navigate to the app dashboard
Click the "Sync" button in the top navigation
Wait for sync to complete (status will show "Syncing")
Verify the sync timestamp updates
When to manually sync:
After making changes directly in Google Play Console
Before creating experiments to ensure fresh data
When sync timestamp is over 24 hours old
After reconnecting a publisher or app
When troubleshooting sync errors
When an app syncs, PressPlay updates:
Store listings: Current text, images, and assets for all locales
Experiment status: Running, paused, or completed experiments
Experiment results: Latest performance data and metrics
CSL configuration: Custom store listing status and settings
App metadata: Version, category, ratings (read-only)
PressPlay automatically syncs apps on this schedule:
Experiment status checks: Every 30 minutes
Store listing updates: Every 6 hours
Results and analytics: Daily
Manual sync: On-demand, no limits
Possible causes:
Large number of locales or assets causing slow sync
Network interruption during sync
Google Play Console API latency
Solutions:
Wait 15 minutes for sync to complete
Refresh the page
Trigger a new sync if status doesn't change after 15 minutes
Contact support if issue persists
Possible causes:
Automatic sync didn't trigger
Sync completed but UI didn't refresh
Browser cache showing old data
Solutions:
Trigger manual sync
Hard refresh browser (Ctrl+Shift+R or Cmd+Shift+R)
Clear browser cache and reload
Possible causes:
Publisher OAuth token expired
Insufficient Google Play Console permissions
API quota limits reached
App removed or suspended in Google Play
Solutions:
Reconnect your publisher account
Verify Google Play Console permissions
Wait 24 hours for API quotas to reset
Check app status in Google Play Console
Publisher Status: Reflects the OAuth connection to Google Play Console
If publisher is disconnected, all apps will show errors
Publisher sync updates all apps simultaneously
App Status: Reflects individual app's connection and sync health
Apps can have different statuses independently
One app's errors don't affect others
Configure alerts for status changes:
Set up Slack Integration for your app
Enable status change notifications in app settings
Receive real-time alerts when:
Sync errors occur
Experiments start or complete
Connection issues arise
If you encounter status issues, work through this checklist:
Check the app's last sync timestamp
Review any error messages displayed
Verify publisher connection is still active
Check Google Play Console for app availability
Trigger a manual sync
Verify your Google account permissions haven't changed
Check Google Cloud Status for outages
Review the Sync Errors troubleshooting guide
Contact support with error details if issue persists
Now that you understand app status:
Learn about Managing Multiple Publishers for multi-account workflows
Set up Syncing with Google Play automation
Configure Slack Integration for status alerts
Review Connection Issues for detailed troubleshooting
