Creating Your Account

Creating Your Account

Getting started with PressPlay is quick and straightforward. This guide walks you through creating your account, joining an organization, and accessing the platform for the first time.

Account Creation Process

PressPlay uses Auth0 for secure, enterprise-grade authentication. You can create an account using email or social login options.

Step 1: Access the Login Page

1. Navigate to app.pressplay.phiture.com

2. Click "Sign In" or "Get Started"

3. You'll be redirected to the Auth0 login page

Step 2: Choose Your Sign-Up Method

You have several options for creating your account:

Email and Password (Recommended)

1. Click "Sign Up" on the Auth0 login page

2. Enter your email address

3. Create a strong password (minimum 8 characters, including uppercase, lowercase, and numbers)

4. Click "Sign Up"

5. Check your email for a verification link

6. Click the verification link to confirm your email address

Google Account

1. Click "Continue with Google"

2. Select your Google account

3. Grant permissions when prompted

4. Your account will be created automatically

Other Social Logins

Depending on your organization's configuration, you may see additional options like Microsoft, GitHub, or other identity providers.

Step 3: Email Verification

If you signed up with email and password:

1. Check your email inbox for a message from PressPlay/Auth0

2. Click the "Verify Email" link in the message

3. You'll be redirected back to PressPlay

4. Your account is now verified and active

Note: The verification link expires after 24 hours. If it expires, you can request a new one from the login page.

Organization Setup

PressPlay uses an organization-based structure. Each organization represents a company or team and has its own set of publishers, apps, and experiments.

Joining an Existing Organization

If your team already uses PressPlay:

1. Create your account using the steps above

2. Ask your organization administrator to invite you

3. You'll receive an invitation email

4. Click the invitation link to join the organization

5. Upon login, you'll have access to your organization's apps and experiments

Creating a New Organization

If you're the first person from your company to use PressPlay:

1. Complete account creation

2. Contact PressPlay support to set up your organization

3. Provide your organization name and billing information

4. Once your organization is created, you'll be designated as the admin

5. You can then invite team members to join

First-Time Login

After creating your account and joining an organization:

1. Go to app.pressplay.phiture.com

2. Click "Sign In"

3. Enter your credentials or use social login

4. You'll be redirected to the PressPlay dashboard

What You'll See First

Upon first login, you'll see:

• Empty Publishers List: You haven't connected any Google Play Console accounts yet

• Getting Started Guide: In-app prompts to help you connect your first publisher

• Main Navigation: Access to Publishers, Apps, Create Experiment, and Settings

Security Settings

Setting Up Two-Factor Authentication (Recommended)

1. Log in to PressPlay

2. Click your profile icon in the top-right corner

3. Select "Account Settings"

4. Click "Security"

5. Enable "Two-Factor Authentication"

6. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)

7. Enter the verification code to complete setup

Password Requirements

Your password must meet these criteria:

• At least 8 characters long

• Include at least one uppercase letter

• Include at least one lowercase letter

• Include at least one number

• Special characters are recommended but not required

Changing Your Password

1. Click your profile icon

2. Select "Account Settings"

3. Click "Change Password"

4. Enter your current password

5. Enter your new password twice

6. Click "Update Password"

Forgot Password

If you forget your password:

1. Go to the login page

2. Click "Forgot Password?"

3. Enter your email address

4. Check your email for a password reset link

5. Click the link to create a new password

6. Enter your new password twice

7. Click "Reset Password"

Profile Information

Complete your profile for a better experience:

1. Click your profile icon

2. Select "Profile"

3. Add or update:

   • Display name

   • Profile picture (optional)

   • Email preferences

   • Timezone (for accurate experiment scheduling)

4. Click "Save Changes"

Organization Roles

When you join an organization, you're assigned a role:

• Admin: Full access to all features, can manage users and billing

• Member: Can create and manage experiments, view reports

• Viewer: Read-only access to experiments and reports

Your organization admin controls role assignments. See User Roles & Permissions for details.

Next Steps After Account Creation

Once your account is set up:

1. Connect Your Publisher: Link your Google Play Console account - Connecting Your Google Play Console

2. Add Your Apps: Select which apps you want to optimize - Adding Apps to PressPlay

3. Set Up Slack: Get notifications about experiment status - Setting Up Slack Integration

4. Create Your First Experiment: Follow our Quick Start Guide

Account Management

Updating Email Address

1. Click your profile icon

2. Select "Account Settings"

3. Click "Change Email"

4. Enter your new email address

5. Verify the new email address via the confirmation link sent to your new email

Deleting Your Account

To delete your account:

1. Contact your organization administrator

2. Request account removal

3. Admin will remove you from the organization

4. Your data will be retained per data retention policies

Note: If you're the last admin in an organization, you must transfer admin rights before your account can be removed.

Troubleshooting Account Issues

Verification Email Not Received

• Check your spam/junk folder

• Wait 5-10 minutes (email delivery can be delayed)

• Request a new verification email from the login page

• Ensure your email address was entered correctly

Cannot Login After Creating Account

• Verify your email address (check for verification email)

• Ensure you're using the correct login method (email vs. social login)

• Try password reset if using email/password

• Clear browser cookies and try again

Organization Not Showing After Invitation

• Log out completely and log back in

• Verify you clicked the invitation link

• Contact your organization admin to resend the invitation

For additional help, see our Authentication Problems troubleshooting guide or contact support.